Privacy Policy

Effective Date: October 1, 2025

The International Centre for Excellence in Emotionally Focused Therapy (ICEEFT) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard data on the following official ICEEFT websites:

  • iceeft.com
  • courses.iceeft.com
  • members.iceeft.com
  • resources.iceeft.com
  • eftsummit2027.com

This policy applies only to these ICEEFT-managed domains. Other related sites—such as drsuejohnson.com and holdmetightonline.com—are owned and operated by Susan Johnson, Inc. and have their own privacy policies.

1. Who We Are

ICEEFT is a federally incorporated non-profit organization based in Canada. We oversee training, membership, research, and events related to Emotionally Focused Therapy (EFT). We collect and process personal information in accordance with applicable privacy laws, including Canada’s PIPEDA, the EU’s GDPR, and similar international standards.

2. Information We Collect

We collect information in the following ways:

  • Information you provide: Your name, contact details, professional credentials, and payment information when registering for a course or event, joining as a member, submitting a form, or contacting us for support.
  • Automatically collected data: Technical information such as IP address, browser type, device information, and usage data gathered through analytics and cookies to improve website functionality and user experience.
  • Optional feedback: Testimonials, comments, or survey responses you choose to share.

We do not collect or store sensitive personal information unless voluntarily provided for a clear purpose (e.g., accessibility needs).

3. How We Use Your Information

We use personal information to:

  • Deliver courses, certifications, memberships, and events.
  • Process registrations, renewals, and payments.
  • Communicate updates, newsletters, or event information (you can unsubscribe anytime).
  • Respond to inquiries or support requests.
  • Improve our websites, programs, and communications.
  • Comply with legal and regulatory requirements.

We process personal data where it is necessary to fulfill a contract, comply with legal obligations, or with your consent.

4. Payments

All online payments are processed securely by trusted third-party providers. ICEEFT does not store or have access to your full credit card details.

5. Sharing Your Information

We do not sell or rent your personal information. We may share limited data with:

  • Service providers who assist with payment processing, email delivery, event platforms, or analytics, under strict confidentiality agreements.
  • ICEEFT-affiliated communities or event organizers when necessary to deliver specific services or trainings.
  • Legal authorities, only if required by law.

All third parties are required to protect your information and use it solely for authorized purposes.

6. International Transfers

As a global organization, ICEEFT may transfer personal data to countries where our staff, trainers, or service providers operate. We apply appropriate safeguards—such as secure systems and contractual protections—to ensure compliance with applicable data protection laws.

7. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information.
  • Restrict or object to certain types of processing.
  • Withdraw consent for optional activities (such as receiving newsletters).

To exercise these rights, or to make a privacy inquiry, please contact us via our Support Form.

8. Cookies

Our websites use cookies and similar technologies to improve performance and analyze site usage. You can adjust or disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.

9. Data Retention

We keep personal information only as long as needed to provide services, meet legal obligations, or resolve disputes. When no longer required, data is securely deleted or anonymized.

10. Links to Other Websites

Our websites may contain links to third-party sites that we do not control. We encourage you to review their privacy policies, as their data practices may differ from ours.

11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

12. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our websites with a revised effective date.

Contact

For privacy-related questions or requests, please reach us through our Support Form.

We understand that trust is at the heart of all relationships—including how we handle your information. We collect only what is needed to serve you and protect it carefully.